Fluent Support: review

Fluent Support is a ticket management and customer support desk system for WordPress. It allows us to handle customer inquiries, provide support with saved replies, and automate our workflow through various features. All of this happens directly on our own site, and it is so fast, efficient, and versatile that we offer it for free with our Managed WordPress service.

Introduction

Fluent Support is a powerful yet easy-to-use support plugin. It is designed to be managed and operated from a single-page application (SPA), built with VueJS and REST API to ensure both remarkable speed and 100% compatibility with WordPress.

Fluent Support integrates seamlessly with WooCommerce, Easy Digital Downloads, LearnDash, LifterLMS, and several other popular plugins. It is the perfect tool for handling customer inquiries, shared inboxes, and managing both support staff and clients. Its reach? Whether you run a small business or a large digital agency, Fluent Support is built for everyone. Several specialized blogs have hailed it as the best ticketing system on the market, which is why we felt it deserved a thorough review.

Features

Fluent Support was created to simplify ticket management. Administrators and support staff can filter and sort tickets based on selectable variables to prioritize each case. You can track progress and monitor how many tickets are awaiting resolution.

Highlights:

• Comprehensive customer support portal, right from the WordPress Dashboard.
• Enterprise-level inbox to manage multiple business accounts.
• Custom ticket fields.
• Seamless integration with Fluent Forms.
• Customizable email notifications.
• Permission and role management for agents and support staff.
• Workflow automation, ticket tagging, and bulk ticket actions.
• Advanced ticket search, filtering, and sorting.
• Support for multiple attachments.
• Pre-saved response templates.
• Email piping via Amazon AWS Lambda.
• Customers can create and reply to tickets directly from their email inbox.
• Create tickets on behalf of specific customers.
• Detailed reporting and activity logs.
• Connect with messaging services like Telegram, Slack, and Discord.
• Data is not stored on third-party servers (self-hosted solution).

How It Works

You can find the free version of the plugin in the WordPress repository. The free version has limitations, such as the number of tickets you can manage. For professional businesses, we recommend the paid version. If you’re a client of our Managed WordPress service, you already have the PRO version included at no additional cost.

Once activated, you can access the ticket dashboard from Fluent Support’s Dashboard section. Tickets are managed through the Tickets tab.

Ticket activity statistics and their statuses are displayed in the Reports section. The collected data is presented as graphs. As shown in the screenshot below, there are separate tabs for personal reports and agent reports.

The Activities tab allows you to track general ticket-related activities performed by your support agents. Here, you’ll find a timeline detailing who created, responded to, or closed each ticket.

To speed up your workflow, you can create saved responses through the Saved Replies section.

The highlighted blue button in the screenshot lets you “store” new responses in your repository.

Automated Workflow

One of Fluent Support’s advantages is the ability to automate responses to customer actions, including those related to tickets. This automation streamlines our work, requiring only a few conditions and triggers to be set up.

By selecting from dropdown menus and filling in the required fields, you can quickly establish custom conditions.

Comparison: Fluent Support vs. HelpScout, Awesome Support, TotalDesk, and WSDesk

With several strong competitors on the market, we thought it would be useful to create a comparison table outlining the features available (or missing) in each plugin’s PRO version.

For more details on how to use Fluent Support, we recommend checking out the full online guide.

Conclusion

Whether you run a small business or a large company, a solid support system is essential for handling customer inquiries effectively. Fluent Support is an undeniable ally, offering unlimited tickets, unlimited agents, email-to-ticket conversion, and support via Telegram or Slack—all key advantages.

Additionally, features like bulk actions, saved response templates, and real-time activity logs make it an exceptionally comprehensive plugin. Best of all, everything operates from a single, intuitive control panel.

When combined with Fluent CRM and Fluent Forms, Fluent Support becomes the ultimate software for managing customers and support requests without any recurring costs. All of these components are included for free in our Managed WordPress service.

Have questions, feedback, or experiences to share? Drop a comment below—we read and reply to every message. Thanks for reading, and best of luck!